Refund & Return Policy
At Berma Luxe, we are committed to your complete satisfaction. We offer a 30-day return policy on all unopened and unused products.
Important Note: To ensure a smooth and fair return process, it is mandatory for every customer to record a short video while opening/unboxing the product immediately upon receipt. This video helps us verify the product condition and protects both you and the brand.
Eligibility for Returns / Refunds
- You have 30 days from the date of delivery to request a return.
- Product must be unopened, unused, and in its original packaging with all seals intact.
- Mandatory Unboxing Video Requirement: When you receive the product, you must record a clear video while opening the package. The video should clearly show:
- The sealed package being opened
- The product box and bottle with labels visible
- The product in its original condition
- Your order number or invoice (if possible) This video must be sent to us along with your return request. Returns without a proper unboxing video will not be accepted.
How to Initiate a Return
- Record the unboxing video as soon as you receive the product.
- Email us at bermaluxe@gmail.com with:
- Your Order Number
- Reason for return
- Unboxing video attached
- We will review your request and provide a Return Authorization Number (RAN) + return shipping instructions.
Refund Process
- Once we receive and inspect the returned product (and verify the unboxing video), we will process your refund within 5-7 business days.
- Refund will be issued to the original payment method.
Non-Refundable Items
- Opened or used products (for hygiene and safety reasons)
- Products returned without the mandatory unboxing video
- Sale or discounted items
- Products without original packaging or labels
- Any product that has been tampered with
Damaged or Defective Products If you receive a damaged, defective, or wrong product, please send us the unboxing video within 48 hours of delivery with clear photos. We will arrange a free replacement or full refund (including original shipping charges).
Shipping Charges
- Original shipping charges are non-refundable.
- Return shipping is to be paid by the customer (unless the product is defective or damaged).
Contact Us For any questions regarding returns, refunds, or the unboxing video requirement, please email us at: bermaluxe@gmail.com We reply within 24 hours.
Last Updated: April 12, 2026