At Berma Luxe, your satisfaction matters to us. If you’re not fully happy with your purchase, please review our return and refund policy below.
Return Eligibility
- You can request a return within 30 days of receiving your order
- Products must be unused, unopened, and in their original packaging with all seals intact
- Due to hygiene reasons, we cannot accept returns on opened or used skincare products, unless the item arrived damaged or defective
- Proof of purchase (order number or receipt) is required for all returns
How to Request a Return
- Email us at bermaluxe@gmail.com within 30 days of receiving your order
- Include your order number, the product name, and the reason for return
- Our team will review your request and respond within 2-3 business days with next steps
- Once approved, you’ll receive instructions on how to send the item back to us
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery at bermaluxe@gmail.com
- Please include clear photos of the damaged or defective item and packaging
- We’ll arrange a free replacement or full refund, based on your preference
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval status
- Approved refunds will be processed within 7-10 business days
- Refunds will be issued to your original payment method, or via bank transfer for cash-on-delivery orders
- Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong item, damaged product, etc.)
Exchanges
If you’d like a different product instead of a refund, let us know when you submit your return request — we’re happy to arrange an exchange, subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened or used:
- Opened skincare products (serums, sunscreens)
- Items without original packaging or seals
Order Cancellations
- Orders can be cancelled before they are shipped by contacting us at bermaluxe@gmail.com
- Once an order has been shipped, it cannot be cancelled, but you may request a return once received
Contact Us
For any questions about returns, refunds, or exchanges, reach out to us at bermaluxe@gmail.com — we’re happy to help.